Accessibility Statement

Accessibility statement

This accessibility statement applies to the 23 Things Digital programme to support practice and learning in social and health services.

We want as many people as possible to be able to use this resource.  For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader.

We’ve used Plain English to help more people understand the content.

AbilityNet has advice on making your device easier to use if you have a disability. 


  1. How accessible this website is
  2. Feedback and contact information
  3. Reporting accessibility issues with this website
  4. Enforcement procedure
  5. Compliance status
  6. Non-accessible content
  7. Preparation of this accessibility statement
  8. Additional information about this website’s accessibility

1. How accessible this website is

The following parts of the website are not fully accessible.

  • Text size may not increase when your browser’s font settings are changed, however you can zoom in by pressing Ctrl and + on your keyboard or Cmd and + on an Apple keyboard. 

2. Feedback and contact information

If you need any information on this website in a different format please contact us:


Telephone: 0345 60 30 891

British Sign Language (BSL): BSL users can contact us via the Contact Scotland BLS relay service.

3. Reporting accessibility issues with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email or telephone the SSSC’s enquiries team on 0345 60 30 891

Read tips on contacting organisations about inaccessible websites.

4. Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Website and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you contact us and you’re not happy with how we respond to your feedback or complaint you can contact the Equality Advisory and Support Service (EASS)

5. Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exceptions below. 

6. Non-accessible content

We are working towards making the website fully compliant with WCAG 2.1 AA accessibility guidelines.  The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations.

The home page links do not have Aria labels. This is the limitation of CMS, however all links are readable with a screen reader.

Some videos do not have closed captions and use YouTube generated captions. If an alternative format becomes available, we will endeavour to do update this.

Some document formats such as PDF, MS Word and Excel may not be fully accessible. Where possible we make documents accessible and/or provide a suitable HTML alternative.

7. Preparation of this accessibility statement

This statement was prepared on 31st May 2023. It was last reviewed on 15th June 2023. 
This website was last tested 15th June 2023. The test was carried out by the SSSC using the Accessibility Insights for Web tool. All pages within this resource were tested on multiple devices.

8. Additional information about this website’s accessibility

The following list provides extra details about what we have done to make the website accessible. 

  • This website can be used in portrait or landscape orientation. 
  • It will display well on a range of devices including mobile phones. 
  • Content can be zoomed up to 300% without spilling off the screen. This does not happen on the mobile versions, but your phone’s accessibility systems (if used) will allow you to do this. 
  • Content which is resized on a large scale is arranged in a single column. When resized there is no loss of information and the majority of images will also remain. 
  • There is no loss of information or function when the text spacing is changed by the user, this includes line height, spaces following paragraphs, letter spacing, and word spacing. 
  • The site can be navigated using a keyboard and no keyboard traps found. This means the user should always be able to navigate in and out of any spaces using a keyboard. 
  • User interface components such as buttons, navigation and accordions have a high contrast ratio. Aria labels or descriptive text is given for buttons or links. The website does not require the user to input any information into fields. 
  • The simple navigation menu is consistent on each page providing a simple way to navigate back to the previous page or home page. There are also site links at the bottom of the website for each of the main pages. 
  • Each web page has a title and meta data describing its purpose.
  • Headings are used throughout each page to guide the user to main topics. 
  • Link purposes have been made clear by providing them in context and with text descriptions. 
  • Most of the site can be listened to using a screen reader. We tested using Pericles: Text to Speech Screen Reader, Read Aloud: A Text to Speech Voice Reader and ChromeVox. 
  • The website pages were tested with W3C Mark-up Validator Service in June 2023. No errors were found, with the exception of some divider elements not containing a header. These were deemed not to be necessary.